VIP SiteCare

Dedicated Care for Your Website, All Day, Every Day

Your Digital Peace of Mind Starts Here

We’ll ensure your website remains secure, optimized, and available to your audience 24/7. With our dedicated support, proactive maintenance, and real-time problem-solving, you can focus on growing your business while we care for everything else.

Pricing

Become a member

Silver Care Plan – Essentials Protect

Ideal for website owners looking for WordPress support essentials plus a few extra bells and whistles.

  • WordPress Core Updates
  • WordPress Theme Update
  • WordPress Plugins Update
  • Uptime Monitoring
  • Daily Backups
  • Site Restore
  • SEO Site Audit (worth $499)
  • Analytics Reporting

$99

/month

Get It Now

Gold Care Plan – Advanced Protect

Perfect for high-traffic blogs, eCommerce platforms, and large websites. Our Gold clients receive all Silver-level features and more.

  • WordPress Core Updates
  • WordPress Theme Update
  • WordPress Plugins Update
  • Uptime Monitoring
  • Daily Backups
  • Site Restore
  • SEO Site Audit (worth $499)
  • Analytics Reporting

$199

/month

Save 33% – $299.00

Get It Now

Platinum Care Plan – Ultimate Protect

The Platinum Plan is for clients looking for the full suite of services for their thriving websites. You’ll be our top priority with access to all our features, including:

  • WordPress Core Updates
  • WordPress Theme Update
  • WordPress Plugins Update
  • Uptime Monitoring
  • Daily Backups
  • Site Restore
  • Includes SEO Audit. (12 Audit in a year)
  • Analytics Reporting

$299

/month

Save 25% – $399.00

Get It Now
Paddle Logo
PayPal Logo
all major types of card, including Visa, Mastercard, Maestro, American Express, UnionPay, Mada, JCB, Discover, and Diner's Club

FAQs

Frequently asked questions

Do You Manage Websites That Someone Else Developed?

Yes, we do!

At VIP SiteCare, we specialize in managing and maintaining WordPress websites, no matter who originally developed them. Whether your website is a custom-built WordPress solution or a theme-based design, we’ll ensure it stays secure, optimized, and performing at its best.

When you partner with us, we:

  1. Perform a Detailed Assessment:
    We begin with a comprehensive audit to understand your WordPress site’s structure, features, and any potential issues.
  2. Customize Our Care Plan:
    Every WordPress site is unique. We tailor our maintenance plans to address your website’s specific needs, ensuring it runs smoothly and efficiently.
  3. Address Legacy Issues:
    If there are outdated plugins, theme inconsistencies, or deprecated code from the initial development, we identify and fix these to improve performance and security.
  4. Ensure Compatibility with WordPress Updates:
    As WordPress evolves, so should your website. We ensure your site remains compatible with the latest WordPress versions, plugins, and themes to prevent disruptions.
  5. Provide Transparent Communication:
    From the initial audit to ongoing updates, we keep you informed every step of the way and value your input.

By treating every WordPress site as our own, we provide the expertise and care your website needs to thrive. Trust VIP SiteCare for worry-free WordPress management, regardless of its origin.

Ready to get started? Contact us today!

Can I Switch Between the Plans as Per My Needs?

Of course, you can!

Flexibility is important when it comes to managing your website’s needs. You are free to switch between plans at any time, ensuring your service always aligns with your current requirements.

Here’s how plan switching works:

  1. Assess Your Needs:
    Whether your site demands more robust features like enhanced security or advanced monitoring, or you need a simpler plan, you can easily choose the plan that fits best.
  2. Contact Support:
    Simply get in touch with our support team, and we’ll walk you through the steps to transition smoothly.
  3. Hassle-Free Transition:
    Switching between plans is designed to be seamless, with no interruption to the ongoing care or performance of your website.
  4. Adapting as You Grow:
    Your needs may change as your business grows or scales down. Rest assured that the service plans are built to adapt to your journey.

Feel free to adjust your plan whenever it suits you to ensure your website is always supported appropriately. Reach out anytime for assistance with switching plans!

Can I Cancel My Subscription Whenever I Want To?

Yes, you can!

We believe in giving you full control over your subscription. If you decide that our services no longer align with your needs, you can cancel at any time without any hassle.

Here’s how the cancellation process works:

  1. Reach Out to Support:
    Contact our support team through your preferred method (email, chat, or phone), and let us know that you wish to cancel.
  2. Seamless Cancellation:
    The cancellation process is straightforward. Our team will guide you step-by-step and ensure there are no complications.
  3. Post-Cancellation Assistance:
    If needed, we can provide a backup or transition recommendations to help you move forward smoothly.

We prioritize your satisfaction, and while we’ll be sad to see you go, we want to make your experience easy and respectful. Feel free to reach out anytime to start the cancellation process.

What Happens if a Theme or Plugin Update Breaks My Site?

We’ve got you covered!

Before updating any themes or plugins, we thoroughly review the updated files to ensure they’re safe and won’t cause issues on your site. Our proactive approach minimizes the risk of breakages during updates.

However, in the unlikely event that an update does break your site:

  1. Immediate Action:
    We’ll swiftly use the most recent backup to restore your site to its previous working state.
  2. Fix & Review:
    After restoration, we’ll analyze the issue, determine what went wrong, and apply a fix. This may include avoiding problematic updates or adjusting the update process for better compatibility.
  3. Continued Monitoring:
    We’ll monitor your site closely after the fix to ensure everything runs smoothly.

Our goal is to minimize disruptions and ensure your website stays up and running at all times. If something goes wrong, we’re here to handle it quickly and efficiently!

Do WordPress Maintenance Plans Include SEO Service as Well?

No, our maintenance plans focus solely on keeping your website secure and running smoothly.

While the main objective of our service is to maintain, optimize, and protect your WordPress site, SEO (Search Engine Optimization) is not included in the standard maintenance plans. SEO services are separate and customized based on your specific goals to improve your site’s visibility and ranking in search engines.

If you’re interested in SEO support, we offer dedicated SEO plans that focus on improving your website’s organic search performance, keyword strategies, content optimization, and much more.

Need SEO services? Feel free to ask about our SEO plans, and we’ll guide you through your options!

Which Credentials Do I Need to Provide Once I Purchase a Plan?

We require access to your WordPress Admin area.

Upon purchasing a plan, you can create a new admin account on your WordPress site specifically for us to ensure we can manage your site’s maintenance and perform necessary updates. This account allows us to securely monitor and maintain your site as part of the service.

In some cases, additional credentials may be needed (such as for specific plugins, hosting access FTP or cPanel). If this is the case, we’ll reach out and let you know exactly what’s needed.

Your site’s security is our priority, so any credentials provided will be handled with care and confidentiality.

Do all plans have access to a developer?

Yes, all plans include access to submit Support Requests.

Regardless of the plan you choose, you can always reach out for assistance by submitting a support request. This allows you to get help with any issues or questions, and our team will respond promptly to address your needs.

For customers on higher-tier plans, you may receive more direct access to dedicated developers for specific or complex tasks, but all plans benefit from expert support when it comes to solving problems and keeping your site running smoothly.

If you need developer-level support, feel free to contact us, and we’ll ensure that the right team members are available to assist.

Which Plans Include an Account Manager?

Our Platinum Care Plan – Ultimate Protect, plans include the personalized service of a dedicated Account Manager.

When you choose the Platinum plan, you gain access to a skilled and experienced Account Manager who will be your go-to partner for all your website’s needs. Your Account Manager will provide:

  • Proactive Website Consultations: Expert advice to optimize and improve your site’s performance.
  • Ongoing Performance Monitoring: Continuous tracking of site health and functionality to address issues before they arise.
  • Expert Troubleshooting: Immediate assistance with any technical issues to keep your site running smoothly.
  • Regular Progress Reports: Detailed updates on performance, security, and any actions taken to enhance your site.

Upgrading to the Platinum plan means you get more than just maintenance; you gain a dedicated partner who is invested in the ongoing success of your website.

Will you migrate my website for me?

Yes, we offer free website migration for anyone signing up for an annual Platinum Care Plan – Ultimate Protect plan.

Our expert team takes care of the entire website migration process, ensuring a smooth and seamless transition to our platform. This service includes:

  1. Pre-Migration Consultation:
    We’ll discuss your website’s unique needs and requirements to ensure a customized migration plan tailored to your site.
  2. Expert Data Transfer:
    Our technicians handle the migration process carefully, moving all your files, content, and databases securely and accurately.
  3. Thorough Testing and Optimization:
    After migration, we perform extensive testing to ensure everything functions correctly and optimize your site for peak performance on the new platform.

For customers on one of our flexible monthly plans, we offer a one-time migration service for $600. This includes all of the benefits described above to guarantee your website migrates seamlessly.

If you have any questions or need help with migration, feel free to reach out, and we’ll guide you through the process!

How Many Support Inquiries Can I Submit Each Month?

You can submit unlimited support requests every month!

With any plan, you have the flexibility to submit as many support inquiries as you need. There are no restrictions on the number of requests you can make within a given month. Whether you need assistance with troubleshooting, updates, or advice, simply send us an email whenever you require help.

We are here to ensure your website operates smoothly and will address your support needs promptly and efficiently.

Question not answered above? Contact us →